Privacy Policy

1. PERSONAL DATA

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the ‘GDPR’).

2. DATA CONTROLLER

Kenella House Guest House is the data controller (contact details below). This means they decide how your personal data is processed and for what purposes.

3. HOW DO WE PROCESS YOUR PERSONAL DATA?

The owners of Kenella House Guest House complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use personal data for the following purposes:

  • To enable us to contact and reply to your enquiries (i.e. by the contact form or email/phone);
  • To process your reservations with us;
  • To administer guest records;
  • To maintain our own accounts and records.

We use a third party provider, Freetobook, to process our reservations. All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely by Freetobook. Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so.

We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service.

We have verified that these third party services are GDPR compliant (or are working towards GDPR compliance).

4. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

  • Contractual necessity so that we can reply to you and process your booking;
  • Explicit consent of the data subject so that we can have ongoing contact, and keep you informed about news, events and activities;
  • Processing is necessary for carrying out obligations under our social security or social protection law, or a collective agreement.

5. SHARING PERSONAL DATA

Your personal data will be treated as strictly confidential. We will only share your data with third parties with your consent.

6. HOW LONG DO WE KEEP DATA?

We keep data for as long as you are a guest, or you wish to be on a list of former guests for occasional contact.

7. YOUR RIGHTS AND YOUR PERSONAL DATA

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of your personal data which Kenella House Guest House holds about you;
  • The right to request your personal data is erased where it is no longer necessary for Kenella House Guest House to retain such data;
  • The right to withdraw your consent to the processing at any time;
  • The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [Only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means].
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable) [Only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]
  • The right to lodge a complaint with the Information Commissioners Office.

8. FURTHER PROCESSING

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

9. CONTACT DETAILS

To exercise all relevant rights, queries of complaints please in the first instance contact the owners of Kenella House (Steve and Sandy Poingdestre) at kenellahouse@gmail.com.

You can contact the Information Commissioners Office on 0303 123 1113, or via email via https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

COOKIES POLICY

USE OF COOKIES

Cookies are small text files that are placed on your computer by websites that you visit.

To learn more about cookies, you can visit www.aboutcookies.org. You will also find details on how to block and delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

COOKIES ON THIS SITE

Freetobook – These cookies are set by the booking service we use. They are necessary for the online booking process. You can view the Freetobook Privacy Policy for more information.

Trip Advisor – Trip Advisor set anonymous cookies through their ratings widget. You can view the Trip Advisor Cookie Policy for more information.

NOTIFICATION OF CHANGES

If we decide to change our privacy policy, we will post those changes on the this website.

EXTERNAL LINKS

We are not responsible for the availability or content of external sites that may be linked to, from the site. If you find a broken link or if you have any questions or concerns about a link, please contact us.